Privacy Policy

This Privacy Policy explains how FreelanceStudio ("FreelanceStudio", "we", "us", or "our") collects, uses, discloses, and protects personal information in connection with FreelanceStudio on freelancestudio.pro.

1. Scope

This Privacy Policy applies to personal information we process when you use FreelanceStudio, communicate with us, create an account, invite clients, share portal access, publish a studio profile, or otherwise interact with the service.

2. Information We Collect

We may collect the following categories of information:

Account and profile information

• name;
• email address;
• phone number;
• business or studio details;
• authentication identifiers.

Project and workflow information

• client records;
• project details;
• invoices, milestones, agreements, notes, deliverables, documents, and uploads;
• portal activity and document access events.

Billing and subscription information

• plan and subscription status;
• Stripe customer, subscription, invoice, and payment reference IDs;
• billing country and tax-related billing fields when applicable.

We do not store full payment card numbers. Card data is handled by our payment processor.

Technical and usage information

• IP address;
• browser and device details;
• log data;
• approximate location inferred from technical data;
• security and diagnostic information;
• cookie and similar technology data.

Communications

• messages you send to us;
• support requests;
• legal or compliance correspondence.

3. How We Use Information

We use personal information to:

• provide, operate, maintain, and improve FreelanceStudio;
• authenticate users and secure accounts;
• host and display project records and client-facing content;
• process subscriptions and administer billing;
• respond to support, security, and legal requests;
• detect abuse, fraud, and technical issues;
• send important service notices;
• comply with applicable law and enforce our Terms and policies.

4. Legal Bases and Legitimate Interests

Where required by applicable law, we process personal information under legal bases such as:

• performance of a contract;
• compliance with legal obligations;
• legitimate interests, including security, product improvement, customer support, and abuse prevention;
• consent, where specifically requested.

5. How We Share Information

We may share personal information:

• with service providers that help us host, secure, support, or operate FreelanceStudio;
• with payment, authentication, email, and infrastructure providers;
• when you intentionally share content through client portals or public pages;
• to comply with law, court orders, or valid legal process;
• to protect rights, safety, security, and property of FreelanceStudio, our users, or others;
• in connection with a merger, acquisition, financing, restructuring, or asset transfer.

We do not sell personal information for cash consideration.

6. Data Retention

We keep personal information for as long as reasonably necessary to provide FreelanceStudio, comply with legal obligations, resolve disputes, maintain security and audit records, and enforce agreements. Retention periods vary by data category and legal requirements.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your login credentials and for safeguarding access to your account.

8. International Transfers

We may store or process information in countries other than Kenya where our service providers operate. When we transfer personal information across borders, we take reasonable steps to apply appropriate protections consistent with applicable law.

9. Your Choices and Rights

Depending on applicable law, you may have rights to:

• access personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of certain information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request a copy of your data.

To exercise rights requests, contact legal@freelancestudio.pro. We may need to verify your identity before responding.

10. Children

FreelanceStudio is not directed to children, and we do not knowingly collect personal information from children where prohibited by law. If you believe a child has provided personal information to us, contact legal@freelancestudio.pro.

11. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, security, functionality, analytics, and service improvement. For details, see our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on freelancestudio.pro. Your continued use of FreelanceStudio after an update becomes effective is subject to the revised policy.

13. Contact

If you have questions, complaints, or privacy requests regarding this Privacy Policy or FreelanceStudio, contact us at legal@freelancestudio.pro.

For security disclosures, contact security@freelancestudio.pro.